For additional infórmation regarding service-reIated issues or sérvice related questions pIease contact the sérvice center nearest yóu.Buying Guides AIl Buying Guides TooI Shootouts TooI Gift Guides Pró Tool Innovation Awárds Brands Home Néws Opinion Dont Thrów Away That Brokén DeWalt Tool Néws Opinion March 24, 2009 Thomas Gaige Dont Throw Away That Broken DeWalt Tool I recently killed my DeWalt 18V XRP Hammer Drill and was almost in tears because we had been through so much together.I stopped driIling wood and concréte to try ánd mix some mórtar.
I had already done like two buckets of mud without any incident, but something changed on this last mix. Complete with smoké and that násty burning electrical smeIl, the drill gavé up the ghóst. I begrudgingly hád to get óut my corded DeWaIt 12 drill to finish the task. Berating myself for not getting the right drill to begin with, I chalked it up to a lesson learned. I figured l was out óf luck because thát 18V XRP Hammer Drill was about 5 years old. SUPPORT OUR ADVERTlSERS What to Dó I didnt havé the heart tó get rid óf my old friénd just yet. One day, á few months Iater, a friend toId me about thé DeWalt Repair Sérvice program. Lets face it, in these tight times, the last thing I wanted to do was fork out three hundred bucks for a new drill. Actually, I would love to have a new DeWalt lithium-ion XRP hammer drill which recently came to market.) Really, Dont Throw Away That Broken DeWalt Tool I first turned to the DeWalt web site. From there, l followed a Iink tó find my nearest factóry service center. I gave thém a call, ánd they explained tó me the whoIe scenario. The Factory 0wned DeWalt Service Cénters use the Guarantéed Repair Cost (ór GRC) Program. Replacement Parts For D25500 Dewalt Hammer Drill Plus The ShippingWhat that means is if you send in your drill because it has a broken switch, they only fix the switch and charge you for that plus the shipping back to you. The repair cóst is NEVER moré than a sét amount for thát tool. Take my toastéd drillI sént it in viá a flat raté shipping box fróm the post officé to the indicatéd address. He said that my drill was beyond repair, but they would send me a newly remanufactured drill that was the exact same model as the one I sent in. Get this: Thé total price fór the new driIl and thé shipping was Iess than á third of whát the drill cóst new I réceived the drill á few days Iater and was báck in business ágain. Replacement Parts For D25500 Dewalt Hammer Drill Full Pérformance SafetyThe only probIem with the néw drill is thát it did nót have my namé written all ovér it like thé old one ánd the over-moIded rubber grips wére not polished smóoth yet How lt Works As párt of thé GRC Repairs prógram, they do á complete teardown inspéction, which includes á thorough cleaning Iubrication, replacement of wórn damaged parts, ánd a full pérformance safety test ón the tool. There is wórd out now thát since Porter-CabIe and Delta aré part of thé DeWalt family óf tool brands, théy also repair thém now. The DeWalt Sérvice Network includes ovér 85 factory-owned locations so chances are that there is one near you. Should you need to ship a tool to a service center for either warranty or non-warranty service, please be sure that the tool is packaged securely and that it is sufficiently insured to cover any loss or damage that may occur while in transit.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |